After receiving your order, you have 14 days to return your items. The items must be returned in their original condition, unaltered, unwashed, unworn, clean, and odor-free (for obvious hygiene reasons!), with all accessories and tags still attached. Returns are free for France and neighboring countries. For other countries, we invite you to contact us by email at service.clients@a-de-se.fr.
1/ Log in to “My Account” and select “Contact us” and “Object\My Return”. Mention your order number in the message. You will receive an email with a specific “Return” label.
2/ Prepare your return package: Place the items to be returned preferably in the box in which you received your order (it’s better for the planet). Print the label received by email following the return declaration from your account, and don’t forget to place this label in your package. Note that during your initial order, if you chose delivery to a pick-up point, you could ask the pick-up point to print the carrier’s label from a QR code that will be sent to you along with the return label. Show the QR code from your smartphone at the pick-up point, and they will print it for you !
3/ Send the package from the pick-up point of your choice (you can check the list of pick-up points around your home with the link sent by the carrier for reshipping your package).
Once the package is received at our workshop and after verification of the new condition of the received items, your refund will be processed within 14 business days. You will receive a first email confirming the receipt of your package at our logistics center, followed by a second email once the refund has been processed.
We do not offer direct exchanges on our website. If you want a different size, model, or color, we suggest making a return and placing a new order on our website. For an exchange, we will reimburse the shipping costs of your new order. Contact us at the following address: service.clients@a-de-se.fr.